Refund policy
All items are made to order and are therefore not eligible for returns or exchanges. However, in some instances we will accept a return if there is a quality issue, damage during transit. All returns will be subject to individual approval.
To start a return, you can contact us at evermystart@gmail.com. Please note that returns will need to be sent to the following address:
Evermyst
108 Main St.
Newfield Hamlet, NY 14867
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at evermystart@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. Original and one of a kind pieces are not returnable.
Unfortunately, we cannot accept returns on gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at evermystart@gmail.com
*I retain the right to refuse sales or service to any party
for any reason at any time.
Evermyst is not responsible for un-deliverable, lost, stolen, weather damaged packages and packages not picked up.
If a package is lost in the mail, it is the responsibility of the shipping carrier. Once a package leaves my hands I no longer have control over what happens to it.
Contacting Us
If there are any questions regarding this policy you may contact us using the information below.
evermystart@gmail.com